Description
Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.
Publisher : McGraw-Hill Osborne Media; 1st edition (April 26, 2001)
Language : English
Paperback : 583 pages
ISBN-10 : 007213237X
ISBN-13 : 978-0072132373
Item Weight : 2.64 pounds
Dimensions : 7.2 x 1.34 x 9.1 inches
